After order confirmation, you will receive an email with your tracking number. You can follow your shipment on the Track Your Order page or directly on the courier's website.

You can request a change or cancellation within 1 hour of purchase by contacting our customer service. After shipment, it is no longer possible to cancel the order.

Delivery times vary depending on the product and destination. Generally: 2-5 business days for Italy, 5-10 days for Europe.

You have 30 days from receipt to request a return. Visit the Returns and Refunds page and follow the instructions. The product must be intact and in its original packaging.

Refunds are processed within 5-7 business days of receiving the return at our warehouse. The crediting time depends on the payment method used.

Returns are free for defective or incorrect products. For returns due to change of mind, shipping costs are borne by the customer.

We accept: Credit/debit card (Visa, Mastercard, Amex), PayPal, Bank Transfer, Cash on Delivery (Italy only), OrizonShop Gift Cards.

Yes, all payments are protected with 256-bit SSL encryption. We do not store your credit card details.

Yes, we ship throughout Italy, including islands and remote areas. We also ship to Europe and many countries worldwide.

Shipping is free for orders above a minimum threshold. For smaller orders, the cost is calculated at checkout based on weight and destination.